At Experticket we believe that the real relationship with a customer begins long before the first ticket sold, and continues long after the Go-Live. Our commitment is to accompany you at every stage, ensuring that your project is not only successfully implemented, but that it grows and evolves with you.
Each new Experticket client is incorporated into a clear, structured and proven process, designed to offer security and results at every stage:
During this first stage we define, configure and implement the project together with your team. Our goal is to ensure that the solution adapts perfectly to your operations and business needs.
Once the system goes into production, a period of intensive support begins. The assigned Project Manager remains your main interlocutor, working alongside the Account Manager to ensure a smooth and uninterrupted adaptation.
This is the most important phase for us - and for you. From this point on, we accompany you in a stable, strategic and proactive way so that you continue to sell more and better.
Your Account Manager is your main contact, supported by our technical support team. Together, they are responsible for:
Conduct regular follow-up meetings (weekly, bi-weekly or monthly depending on your needs).
Guarantee defined response times with clear SLAs.
Offer joint planning of improvements and product evolution.
Supervise the fulfillment of business objectives.
Beyond technical support, at Experticket we want to help you sell more and better. That's why we offer you a constantly growing network of more than 150 integrated sales channels - among them GetYourGuide, Tiqets, Musement, France Billet, Tixalia, Civitatis and many more - so that you can connect your products without any technical cost on our part (subject to a direct commercial agreement between both parties).
In addition, we are delighted to continue to expand our catalog of integrations and partners. You can discover them all on our integrations page.
With Experticket you do not only implement a ticketing software: you incorporate a technological partner that accompanies you at all times, from the initial configuration to the sustainable growth of your business.
Our goal is that every customer feels supported, informed and, above all, ready to move forward.